SHIPPING / DELIVERY
Delivery
All prices exclude delivery and we ship worldwide.
​
Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM.
​
A special, or next-day delivery service does not guarantee that you will receive your item the day after placing the order, however does gurantee that you will receieve the item the following working day after it has been dispatched.
Some deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.
​
If you do not receive your delivery please contact us as soon as possible. Only tracked and courier services can be investigated, therefore please bare this in mind when choosing your delivery option as regular delivery options can not be dealt with if lost etc.
​
No compensation will be offered for any orders that take longer than the quoted times to be delivered. These quotes are based on estimates from our couriers and as such they should not be taken as a guarantee of delivery.
Transit Damage
All goods are examined in detail prior to despatch to ensure that they leave the warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.
​
Order Processing
An order will not be processed until it has been paid in full. Orders are processed from the date and time of payment received, not the date and time it was placed. Our processing cut-off time is 12:30pm GMT, and all orders paid for after this time will be processed the next working day.
​
Our quoted turnaround time is 3 to 5 working days. A working day starts at 9am and ends at 5pm, Monday to Friday. UK Bank Holidays are not included as a working day. This turnaround time is not to be taken as a guarantee of production times and should be taken as an estimate. No compensation will be offered for any orders that fall outside of this production estimate.
Shipping Costs
Courier shipping costs for countries outside of the UK vary by country. For Europe, check Zones 1 to 5 for pricing.
Any country not in Europe will cost £36.
​
Please note: all shipping estimates on this page relate solely to shipping, and not order fulfilment.
All orders are subject to our 3 to 5 working day turnaround time before being shipped.
